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外贸单证流程中怎样做好客户询盘相关工作

时间:2019.01.02澳门皇冠手机免费网址:邦阅网

编辑:罗娟

外贸单证流程复杂,从客户询盘到报价再到到订单,这是前期工作,此后又涉及到下生产订单,业务审批以及下达生产通知等相关工作,此后又要关注到用户是否是1/c付款的客户或者是t/t付款的用户,之后将会涉及到验货以及制备基本文件,商检以及租船定船等相关工作,整个过程相对较为繁琐,直到最后准备其他文件以及交单等等,而在这一流程中最最重要的一个环节莫过于客户询盘,只有客户询盘之后才能够让潜在用户成为企业产品购买者,企业才能够在经营过程中盈利,如果在客户询盘时出现偏差,也就不存在此后的相关流程环节了。

外贸单流程之中最为重要的一个环节就是客户询盘,那么在接到客户询盘之后该如何回复呢?总体而言这样的回复并不复杂,要让用户清楚的了解能够提供给用户的产品,以及相关价格和其他相关事宜等等,例如:

Mr. Berg

is pleased to receive your inquiry. At the last Canton Fair, the curtain products we displayed were just one of the many curtain products we produced. In your letter, we refer to our current category of curtains, which are as follows: art curtain series, including organ curtain, Shangri-la curtain, and butterfly wing curtain, all subject to the same quotation of 108 yuan. The quotation of the rolling curtain type products is slightly different according to the product, simple manual rolling curtain 350 yuan, top rail rolling curtain 270 yuan, simple spring curtain 320 yuan, electric rolling curtain simple 480 yuan, overhead 370 yuan, full cover 550 yuan. Ceiling curtain double track folding ceiling curtain each 270 yuan, torsion self-adjusting ceiling curtain 350 yuan, sunshade category products are: curved arm awning 480 yuan, PVC box awning 600 yuan, medium sunshade 750 yuan, swing arm awning 670 yuan, Convenient type sun shade 320 yuan, single pendulum sunshade 430 yuan. In your offer letter, you also mentioned the shutter door window, we also produce the shutter door window category products, export sales price is the lowest in China, anti-mosquito screen, vertical curtain and bamboo curtain and other categories of products in the detailed list of prices description, If you want to buy products, we will have professional personnel to contact you to help you understand the details.

In your letter, we refer to the transportation costs of the products and the related insurance issues. All products we sell can cover the insurance premium in transit for the customers, while the transportation expenses during the transportation of the products shall be paid by the buyers. If the buyerundefineds products are shipped by sea, our company is responsible for shipping the products to the port, and the expenses during the lease period of the warehouse shall be borne by my company. However, the buyerundefineds enterprise shall pay the expenses after the expiration of the lease period of the warehouse, and the storage time of our products in the warehouse shall be three days. If the relevant warehouse rental charges incurred in more than three days are for the buyerundefineds account, we will send a letter to the buyer five days before shipment, and the buyer shall ship the products to the port before the expiration of the port warehouse lease.

伯格先生

很高兴能够接到贵企业询盘,在上次的广交会中,我企业所展示的窗帘产品只是我企业生产众多窗帘产品中的一个类别,贵企业在来函中提到我企业目前的窗帘种类,现先容如下:

艺术窗帘系列产品,其中包括风琴帘,香格里拉帘,以及蝴蝶展翼横帘,报价相同,皆为108元。卷帘类型产品报价根据产品不同而略有区别,简易式手动卷帘350元,顶轨式卷帘270元,简易式弹簧窗帘320元,电动卷帘简易式480元,高架式370元,全罩式550元。天棚帘双轨折叠式天棚帘每件270元,扭力自调整式天棚帘350元,遮阳棚类别产品有:曲臂式遮阳篷480元,PVC盒式遮阳篷600元,中型遮阳棚750元,摆臂式遮阳篷670元,便捷型遮阳棚320元,单摆式遮阳篷430元。

贵企业在发盘函中也提及卷帘门窗,我企业同样生产卷帘门窗类别产品,出口销售价格属中国最低,防蚊纱窗、垂直帘以及竹木帘等类别产品在详单中有价格说明,如贵企业想购入产品,我企业会有专业人员负责和贵企业联系,帮助贵企业了解详细情况。

贵企业在发函中提到产品的运输费用以及相关保险问题,我企业所销售产品皆可为用户支付产品运输途中的保险金,而产品运输过程中的运输费用则要由购买方支付,如购买方企业产品走海运,我企业负责将产品运至港口,仓库租赁期间内费用由我企业负责,但购买方企业要支付仓库租赁超期后的费用,我企业产品在库储存时间为三天,如超过三天产生的相关仓库租赁费用由购买方负责,我方会在发货前五天发函通知购买方企业,购买方企业应在港口仓库租赁到期前将产品装入船只运输出港。

如上回函案例为正规回函,虽然在案例中大家并没有先容购买企业的发盘函内容,但通过回函大家可以了解到购买方所提出的问题主要是询价,并想详细了解该外贸企业所销售产品的类别,在这其中也谈到了对其他一些类别产品的购买意向,因此该外贸企业在回盘中将其它一些类别产品的目录邮寄给了对方企业,此外又牵涉到了一些产品运输过程之中的费用等问题,该外贸企业回盘里也给了详细的解答。

虽然外贸各个领域中购买产品的企业询盘内容会有很多差异,根据产品不同而会有一些针对性的问题,但整体而言这些询盘其基础是没有太大差异的,所包括的内容也无非是如上大家提到的这几种,因此多数外贸领域中都可借鉴如上大家提到的案例。

   
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